Returns Policy

Change of mind returns:

Should you change your mind about a purchase from us, you have 30 days to return the product to us in original condition and packaging. Please contact us via hello@thevignetteroom.com.au or (02) 9368 1310 and we will advise return instructions. You can opt for a store credit or refund on your purchase amount. Any returns for change of mind will incur return postage fees.

Damaged/Faulty Goods returns:

In the unlikely event that your item arrives damaged or faulty, please contact Jennifer via hello@thevignetteroom.com.au or (02) 9368 1310 to assist with your return.

Shipping

We ship all Australian orders from Sydney via Australia Post or similar Courier Service. You will receive an email notification with tracking information once your items have been shipped. We endeavor to despatch all orders within 1-2 business days. Please allow up to 7 business days for your order to arrive with standard delivery (please note some areas outside of the major metro cities may take longer). If you have an urgent order please select express shipping at checkout or contact us to discuss alternative delivery options.

International Orders:

Please contact us directly to discuss international postage service availability and cost. We are not responsible for any customs duties or taxes that may be charged. Please note, due to the size of some of our items, international postage is not available on all orders.